Capture NPS, CSAT and CES across every touchpoint, let AI find the reason behind the score, and route the insight to the teams who can act on it while it still matters.
Scores get collected, dashboards get built, and very little changes for the customer who complained.
A number tells you something is wrong. It does not tell you which journey, which release or which policy caused it.
Survey data disconnected from the customer profile cannot trigger a journey, inform an offer or reach the frontline.
By the time a detractor case reaches someone empowered to fix it, the customer has already moved on.
CX Pulse is built to shorten the distance between what a customer says and what your organisation does about it.
Web, app, email, messaging and in-journey surveys, all feeding one measurement model across NPS, CSAT and CES.
Surveys fire at the moment that matters, tied to real events rather than scheduled batches.
Themes, sentiment and emerging issues surfaced automatically from open text, at whatever volume arrives.
Every response is stitched to the customer profile, so scores can drive segmentation, journeys and offers.
Detractor cases route to owners with context attached, tracked through to resolution and follow-up.
Journey and channel level reporting for the business, with clean exports into the wider analytics estate.
Every stage is designed to reduce the time between a customer speaking and someone acting.
Surveys are triggered by real events across web, app, email and messaging, sized to the moment rather than the calendar.
Responses are stitched to the customer profile, so a score carries the full context of who gave it and what preceded it.
AI classifies themes and sentiment across open text, surfacing emerging issues before they show up in the headline number.
Detractor and at-risk cases are pushed to the owning team with the context needed to act, in minutes rather than reporting cycles.
Recovery journeys run automatically, with resolution and follow-up tracked back against the original response.
Journey and channel level reporting shows which fixes moved the score and which did not.
Post-interaction and in-app feedback tied to the subscriber profile, driving recovery journeys and retention offers.
Feedback captured at booking, check-in and arrival, so each stage is measured on its own terms.
Friction surfaced at application and servicing moments, with cases routed under strict consent and governance.
Delivery and returns experience measured continuously, with issues routed to operations as they emerge.
We will show you CX Pulse running against your own journeys and touchpoints.